FAQs

What countries do you ship to?

  • As of right now, we currently only ship to the United States - but we are hoping to change this in the coming months. Stay tuned or feel free to contact us if you are eager to have a cup sent out of the USA and we will do our best to accommodate your request.

What currency is your store in?

  • All prices are listed in USD.

How much is shipping?

  • Shipping is charged at a flat rate of $4.95. 
  • Spend $34.95 or more and shipping is entirely on us! 

What if my cup is broken upon receiving it?

  • Our products are all safely shipped and handled with care while in transit to prevent this from happening. In the rare event that your product has somehow broken while being transported to you (or a recipient of a gift), please contact us within 7 days of receiving the product and we will be happy to replace the product free of charge. 

How do I care/wash my product?

  • In order to prolong the design of your cup, we recommend hand washing all of our products. Though they may be washed in the dishwasher or used in the microwave, after much exposure to high heat, images may fade over time. In addition, some dishwashers use extremely hot water or high heat during the drying cycle which can cause your mugs to fade.

How long does it generally take to receive my product?

  • Orders within USA generally arrive within 10-14 days. This is because all of our designs are made to order. This means that once you have placed your order, we prepare each cup with a fresh print individually before sending them out. For options on express shipping, please contact us and we will do our best to accommodate you.
  • Please note that in certain instances, some cups may take up to 21 days to arrive. If this is the case, it will be boldly stated on the items product page

When do you usually put out new designs?

  • Our designs are released spontaneously but can generally be expected every 1 to 2 weeks. To be the first to know, and have our newest designs, please sign up for our mailing list (found at the bottom of our home page) and you will be notified and offered exclusive deals upon release of all new upcoming designs.

Do you do bulk/wholesale orders?

  • Yes. Please contact us for more details on our wholesale pricing.

 

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